Connecting Minds Around the World
contact center
Exceptional Customer Support
Customer service is central to success. To deliver exceptional customer experiences and build strong relationships, you need a powerful and reliable contact center solution. And that’s where Granite’s Contact Center, also known as ACD (Automated Call Distribution) comes in. Running over Granite’s VoIP platform and with its advanced communication tools and customizable features, our Contact Center is designed to meet the unique needs of your business. Embrace the future of customer service with Granite and achieve the impossible.
Revolutionize Customer Communication with CCaaS
- Easily Scope Your CCaaS Solution
- Select the Best CCaaS Providers
- Confident Transitions: Quote to Installation
From adding new communication channels like web-chat and SMS to enhancing your customer experience insights, we simplify the process of selecting the right CCaaS solution for your business. Leverage our expertise and comprehensive datasets to turn your project scoping into a straightforward checklist and discovery call.
Choosing the right CCaaS solution can be complex, but our pre-vetting process ensures you only see providers who align with your specific needs. We carefully evaluate each vendor's capabilities, saving you time and effort by presenting only the most relevant options that fit your business requirements.
We leverage a comprehensive dataset to ensure you get the most competitive CCaaS pricing for every feature. Our Customer Success team stays with you throughout the process, ensuring smooth implementation, monitoring every step, and keeping timelines on track.
Discover More Solutions Tailored for You
Explore additional services that complement your purchase, designed to enhance your network performance and ensure seamless connectivity.
Dedicated Internet Access (DIA):
High-speed, SLA-backed enterprise-grade internet for reliable connectivity.
Broadband Internet:
Shared internet over fiber or coax, typically with asymmetric speeds.
Software-Defined WAN (SD-WAN):
Virtual WAN architecture for traffic control across various transport services.
Trusted by Professionals Worldwide
Discover why businesses trust us for their communication needs. Here’s what our clients have to say about our reliable solutions, exceptional support, and transformative impact on their operations.
Exceptional Service!
The SIP trunking service from SCS Telcom exceeded our expectations. It was easy to set up, and we’ve saved significantly on operational costs. The 24/7 support team is always available and proactive in addressing any concerns.
A Seamless Integration Experience!
Their easy integration with our existing PBX system was a game-changer. We were up and running in no time, and the ongoing support has been fantastic.
Outstanding Reliability!
In the logistics industry, communication is crucial, and SCS Telcom delivers unparalleled reliability. Their service ensures that we never miss a beat, even during peak operations.
A Seamless Integration Experience!
Their easy integration with our existing PBX system was a game-changer. We were up and running in no time, and the ongoing support has been fantastic.
Great for Growing Businesses!
As a growing business, we needed a scalable solution, and SCS Telcom delivered just that. Their SIP trunking services have been instrumental in supporting our growth journey.
24/7 Support is a Lifesaver!
The 24/7 support offered by SCS Telcom is second to none. Any time we’ve had a query, their team has been prompt and professional in resolving it. Excellent service!
Great for Growing Businesses!
As a growing business, we needed a scalable solution, and SCS Telcom delivered just that. Their SIP trunking services have been instrumental in supporting our growth journey.
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